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Ever wonder where MailChimp’s iconic Freddie Von Chimpenheimer IV originated? Or why Disney queues are so lushly detail-heavy and part of the attraction?
In this interactive session you’ll get a lot of hands-on experience to understand first-hand the mechanics behind imagining a holistic, end-to-end experience for customers. This isn’t your standard conference or education program – there’s no PowerPoint! (Really.) You’ll walk away equipped with the tools and strategic thinking needed to develop and optimize a customer’s entire experience with a product. ProTip: bring your jacket. We're getting out of the building!
Ever wondered if you should ask THAT question? Join us for a series of passionate speakers sharing their thoughts on ethics, what difficult situations they have faced, what they did, and why. Topics will cover lab situations, field situations and business situations. You will gain tactics to use in the future when issues arise.