Shannon HalgrenSage Research & Design
On Twitter: @sage_research
Healthcare users are a demanding group. Multiple beeping and blinking devices, frequent interruptions, competing demands, and high-risk tasks overload their cognitive capacity, leaving them with little patience for ambiguity or inefficiency and - more importantly - at risk for making serious errors. We will introduce participants to the factors motivating healthcare technology users by offering a peek into the world of a busy nurse and showing examples of the tragic errors that can result when overload occurs. We then propose six design principles based in cognitive theory and illustrated with real world examples as a framework to help UX designers motivate healthcare technology users by minimizing cognitive load. Participants will leave the session with actionable knowledge they can apply to current projects.
What if you had to design an information display that needed to be read by users 2 feet, 5 feet and 30 feet away AT THE SAME TIME? And, what if the information was needed by different users in a highly stressful, critical environment - the operating room (OR)? In our presentation, we'll talk about how we approached this design challenge as a multi-disciplinary team, which brought together user experience research, interaction design, and visual design expertise. WeÕll also discuss our process and share the design principles we used that helped make our design a success, and that you can apply to your own design challenges.