Designing Healthcare Technologies: Motivating Users by Decreasing Cognitive Load

Healthcare users are a demanding group. Multiple beeping and blinking devices, frequent interruptions, competing demands, and high-risk tasks overload their cognitive capacity, leaving them with little patience for ambiguity or inefficiency and - more importantly - at risk for making serious errors. We will introduce participants to the factors motivating healthcare technology users by offering a peek into the world of a busy nurse and showing examples of the tragic errors that can result when overload occurs. We then propose six design principles based in cognitive theory and illustrated with real world examples as a framework to help UX designers motivate healthcare technology users by minimizing cognitive load. Participants will leave the session with actionable knowledge they can apply to current projects.