Data-driven Service Design - A Retail Case Study

Learn how we did data driven service design in 13 weeks. We'll show you our process, methods, and tools, and why we did what we did. See the deliverables we created and learn about the challenges we faced in doing service design in a huge retail organisation. Learn about the effect this work had on the organisation, and be encouraged to try some of the ideas on your next projectLearn how we did data driven service design for in 13 weeks. We'll show you our process, methods, and tools, and why we did what we did. See the deliverables we created and learn about the challenges we faced in doing service design in a huge retail organisation. Learn about the effect this work had on the organisation, and be encouraged to try some of the ideas on your next project